EXCHANGE AND RETURN
You can return your package within 100 days. When returning your order, you are responsible for the costs. We advise you to send your return shipment with a track & trace so that you have proof of the shipment. You can return your order, provided it is in the same condition as received. This means unworn and unused, in the original packaging.
Complete the enclosed return form completely. Stick the enclosed return label on the shipping package and hand in your return at the nearest post office. Keep the proof of shipment, this is your proof of return. CNTRL Socks is not liable for returns that are lost and where proof of shipment is missing.
1. Pack the products in their original packaging;
2. Place the completed return form in the packaging;
3. Affix the supplied return label with tape to the box in a clearly visible manner;
4. Deliver the package to the post office;
5. Keep the proof of postage in a safe place.
- Make sure you pack the items well so that they are not damaged during transport.
- Make sure the address label is legible.
- Reuse the bag your order arrived in to save on waste.
Return received at our warehouse.
We expect to receive your return within 5 working days at our warehouse. We strive to refund the purchase amount to your account within 10 working days. Please note that we can only refund in the way that was paid. It can differ per bank how quickly the purchase amount will be back on your account.
Need a new return form?
A copy of your return form is included in the shipment confirmation email. Were you unable to download the return form? Then do that here .
Our socks are 'one size fits all' for sizes 38 to 46. Exchanges are therefore not possible. If you want a different color, place a new order on the website and return your original order.